Did you know when you called Toshiba and they gave you a prepaid UPS label to send your laptop to them for repair, that your laptop actually got fixed up by UPS folks at their Louisville, Kentucky hub and sent back to you, through insourcing by UPS and Toshiba. And Toshiba is not the only company that is trusting UPS with part of their business. So are HP, and many other companies according to Thomas L. Friedman, the author of The World is Flat.